Personalized Help Center Builder
What It Does: Creates a branded, self-service knowledge base tailored to each customer's journey, pulling from existing documentation or newly generated content.
Value: Reduces inbound queries by letting customers help themselves.
Call Analysis & Sentiment Reporting
What It Does: Analyzes recorded support calls for sentiment, identifies common issues, and provides managers with insight-rich reports.
Value: Lets you pinpoint areas of friction quickly and coach support agents for improvement.
AI-Enabled Phone & Chat Support
What It Does: Answers queries in real time, escalates complex issues to human support, and can even handle payment reminders or outbound calls.
Value: 24/7 coverage without additional headcount; frictionless customer experience.
Support Cost Reduction
What It Does: Offloads routine questions and tasks from human agents.
Value: Lowers overall support costs by up to 60–80%—all while maintaining (or improving) customer satisfaction.
How It Integrates
CRM Connection: Links to your existing CRM system to pull customer history and context.
Ticket Management: Syncs with tools like Zendesk or Freshdesk to automatically generate or update tickets.
Automated Escalations: Identifies high-priority or complex cases that need human intervention.
Real-World Outcomes
Our AI customer support agents have shown significant improvements in key metrics:
60% reduction in first-response time
75% decrease in average handling time
15% increase in customer satisfaction (CSAT) scores
"Since implementing LastRev's AI support agents, we've been able to handle 3x the volume of customer inquiries while reducing our support team costs by 65%. The ROI has been incredible." - Sarah Johnson, VP of Customer Experience, TechCorp
